Who we are and what this policy covers
TestCertify is a product of CoachCertify Technologies LLP (“we”, “us”, or “our”). This policy explains how we handle personal data when you visit TestCertify websites, communicate with us, create an account, purchase a prep kit, or use our learning services.
It does not cover websites or services operated independently by exam administrators, payment providers, or other third parties.
Personal data we collect
Depending on how you use TestCertify, we may collect:
- Account and contact details, such as your name, email address, and sign-in information.
- Order and support information, including the product purchased, transaction reference, correspondence, and support history. Payment providers process full payment credentials; we do not need to store complete card details.
- Learning activity in account-based or purchased services, such as quiz attempts, answers, progress, checklist status, scores, and the materials you open.
- Technical and usage information, such as IP address, device and browser type, timestamps, referring pages, and diagnostic or security events.
- Information you choose to provide when you contact us, respond to a survey, or submit feedback.
The free five-question ACC diagnostic currently runs in your browser. TestCertify does not receive or store your individual answers or score.
How we collect it
We collect information directly from you, automatically when you use the Services, and from providers that help us operate the Services—for example, an identity, hosting, analytics, customer-support, or payment provider. We only use information received from a provider for the purposes described in this policy or disclosed when it is collected.
How we use personal data
We use personal data to provide purchased materials, manage accounts, remember learning progress, process and confirm transactions, answer support requests, maintain security, diagnose faults, improve content and product usability, send service messages, comply with legal duties, and establish or defend legal claims.
We send promotional messages only where permitted. You can opt out using the link in a marketing message; essential account, purchase, and security messages may still be sent.
Why we may process it
We process personal data with your consent, to provide a service or take steps you request, for uses permitted by applicable law, to comply with legal obligations, and for legitimate operational interests where those interests do not override your rights. Where processing relies on consent, you may withdraw it as easily as you gave it, although this will not affect processing already completed.
Retention and security
We keep personal data only for as long as it is needed for the purpose described, to provide continuing access you purchased, resolve disputes, maintain security records, and meet accounting or legal requirements. We then delete or anonymise it unless the law requires longer retention.
We use reasonable administrative, technical, and organisational safeguards. No online service can guarantee absolute security, so keep your credentials private and contact us if you suspect unauthorised access.
Your choices and rights
Subject to applicable law, you may ask for information about the personal data we process, request access, correction, completion, updating, or erasure, withdraw consent, and raise a grievance. You may also nominate another person to exercise applicable data rights in the event of death or incapacity where the law provides for this.
We may need to verify your identity before acting on a request. Some information may be retained where necessary for a legal obligation, fraud prevention, security, or the establishment or defence of legal claims.
International processing and children
Some service providers may process data in another country. Where this occurs, we use appropriate safeguards and follow applicable restrictions on cross-border processing.
TestCertify is intended for adults preparing for professional examinations and is not directed to children under 18. If you believe a child has provided personal data, contact us so we can review and remove it where appropriate.
Questions, requests, and grievances
Send privacy questions, rights requests, or grievances to CoachCertify Technologies LLP at support@coachcertify.com. Please describe your request clearly and include the email address connected with your TestCertify account or purchase.
If we cannot resolve a concern, you may have the right to approach the competent data-protection or consumer authority after using our grievance process.
Updates to this policy
We may update this policy as TestCertify changes or legal requirements develop. We will revise the effective date and, when a change is material, provide an additional notice through the Services or by email where appropriate.